REFUND POLICY

All sales are final. Tech-Mi does not offer refunds, returns or exchanges, except in the exceptional cases below.

Exceptional Cases

We may, at our sole discretion, offer a replacement, repair or refund if:

we sent the wrong item;
the item is dead on arrival or materially not as described;
the item was damaged in transit;
we cancel your order (for example, out of stock or pricing error), in which case you get a full refund.

How to Claim

1. Email Admin@Techmi.Tech within [3] days of delivery with your order number.
2. Include clear photos or a short video of the item, packaging and shipping label.
3. Do not use the item further. We may ask you to return it for inspection.
We will review and reply within [5] working days. Approved refunds are made to the original payment method, usually within [7 to 14] working days.

Not Eligible

Change of mind, incorrect selection or ordering by the customer, damage from misuse, liquid damage,
unauthorised repair, normal wear, or items returned without our prior approval.

Your Statutory Rights

This policy does not affect any rights you have under Singapore law that cannot be excluded, including under
the Consumer Protection (Fair Trading) Act 2003.